Returns & Refunds

If your item arrives faulty, physically damaged in transit, or doesn’t power on, tell us on WhatsApp within 48 hours of delivery with photos or a short video. We will replace it or refund it in full, and we cover the return delivery cost in these cases.

For a change-of-mind return, contact us within 7 days of delivery. The item must be unused, in its original packaging, with all accessories and the box contents intact. We’ll agree a refund or exchange once we’ve confirmed the item is in that condition; we don’t charge a restocking fee, but you’re responsible for the cost of returning the item for this category of return.

Items that have been used, activated with a personal account, missing original packaging, or opened hygiene/beauty products (for example the PAKA teeth-whitening powder) can’t be returned unless they arrived faulty.

Products ordered through our sourcing service are bought in specifically for you once you confirm the order, so these are only returnable if the item itself is faulty or doesn’t match what was agreed.

Approved refunds are sent back by mobile money or bank transfer within 3–7 business days of us receiving and checking the returned item.

Message us on WhatsApp with your order details and the reason for the return, and we’ll guide you from there.